Professional Disposables International, Inc. 60-Day Satisfaction Guarantee

At Professional Disposables International, Inc. (“PDI”), we stand behind our products and quality controls. If for any reason you are not satisfied with a PDI product you purchased from one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase.

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the PDI 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim the Guarantee

If you are not completely satisfied with a product and are unable to resolve the issue with the authorized seller from whom you purchased the product, you may complete the form below or contact us at pdicustomercare@pdihc.com to submit a Guarantee request. Please have information available regarding where and when you purchased your product and reason for your dissatisfaction. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist PDI in processing your request.

You must submit your Guarantee request within 60 days of the date of original purchase .

Guarantee Guidelines

PDI reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where PDI concludes that the purchaser has abused the Guarantee. PDI may amend or terminate the Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at authorized@pdihc.com.

Effective: January 1, 2025