Customer Care

We are here to support you every step of the way!

Most Common Questions

  • Are eye wash stations required for areas where Sani-Cloth® Germicidal Disposable Wipes and Sani-Prime® Germicidal Spray are utilized?

    Show Answer

    Eye wash stations are not required for areas where Sani-Cloth® Germicidal Disposable Wipes and Sani-Prime® Germicidal Spray are utilized as intended for surface disinfection. Although these products are classified as eye irritants, there is no OSHA or ANSI regulation that requires an eye wash station for eye irritants and therefore one not needed for these products.  Handling of any chemical product, whether category 1, 2, 3, or 4, include using PPE when required, engineering controls if appropriate, and safe work practice controls to minimize any risk of exposure

  • Is PDI, Inc. a publicly traded company?

    Show Answer

    No. PDI is a privately held, third generation, family-owned company and is therefore, not publicly traded. For more information on the history of PDI, please visit the “About” section of the website. 

  • What is the relationship between PDI, Inc. and Nice-Pak Products, Inc.?

    Show Answer

    PDI is an affiliate of Nice-Pak Products, Inc., global leader in wet wipe products. PDI Healthcare is a division of PDI, Inc., which also includes PDI Contract Manufacturing and Sani-Professional businesses. For more information, visit
    For more information about Nice-Pak, visit
    For more information about Contract Manufacturing, visit
    For more information about Sani-Professional, visit

  • What year was PDI established?

    Show Answer

    Professional Disposables International, Inc., commonly known as PDI, Inc., was founded in 1977 as the healthcare division of Nice-Pak Products, Inc. and, in 2007, was established as a separate entity. For more information on the history of PDI, please visit the “About” section of the website.

  • Does PDI offer continuing education programs for medical professionals?

    Show Answer

    Yes. PDI’s Clinical Science Liaisons can deliver a variety of continuing education programs onsite and/or via conferencing platforms. To learn more about offerings, please contact your local Clinical Science Liaison via customer care at 1-800-999-6423. 

  • Does PDI distribute outside of the United States?

    Show Answer

    PDI does distribute some products to countries outside of the United States. For more information, please contact Customer Care at 1-800-999-6423.

  • Does PDI have clinical personnel on staff to answer any clinical questions? 

    Show Answer

    Yes. PDI has a team of Clinical Science Liaisons (CSLs) on staff to help answer questions as well as help facilities identify best practices for improving outcomes and reduce the incidence of Healthcare-associated Infections. CSLs are also available to deliver clinical education, perform clinical assessments, and provide consultation on various infection prevention topics.

  • Where can I find my local PDI Sales Representative’s contact information?

    Show Answer

    To obtain your local PDI Sales Representative’s contact information, please click the “Customer Care” button and then “How to Buy”. When prompted, enter your facility type and zip code. You can also click on the “Contact” button to have a PDI Representative contact you.

  • Some PDI products state “store at room temperature.” What is the definition of room temperature?

    Show Answer

    For our EPA-regulated products, such as Sani-Cloth® and Sani-Prime™ brand products, room temperature is defined as an average temperature of 25◦ C (77◦ F) and within a temperature range of 15◦ C to 30◦ C (59◦ F to 86◦ F). For our FDA-regulated products, such as Prevantics® brand products, “controlled room temperature” indicates a temperature maintained thermostatically that encompasses the usual customary working environment of 20◦ C to 25◦ C (68◦ F to 77◦ F). SOURCE: USP 41-NF 36 General Notices and Requirements (August 1, 2013 First Supplements) Section 10.30.50. “Room Temperature” indicates the temperature prevailing in a working area. Section 10.30.60. Controlled Room Temperature

  • Does PDI offer a product that can be used in kitchens or cafeterias in a healthcare setting?

    Show Answer

    For hard, nonporous food contact surfaces, it is recommended to use a no-rinse sanitizer per the per the Federal Food Code and 21 CFR 178.1010. PDI’s Sani Professional® division offers economical, safe, and effective wipe alternatives to sprays, liquids, gels, and rags.

Talk to a Specialist

Can’t find what you’re looking for? Complete the digital contact form or call us at (800) 999-6423.

Digital Contact Form

Need Help

Confused on how it all works? Here’s the step-by-step guide.