The Role of Quality in Everyday Operations

(NOTE: No CE certificate awarded) At the end of this webinar, the learner will be able to:

• Define the Meaning of Quality
• Define the Evolution of Quality
• Explain why Quality Matters
• Identify Quality Awards and Regulatory Agencies
• Identify Quality Concepts and Activities in Daily Life
• Identify a Variety of Quality Tools to Use in Your Operations

• Author: Dr Dionne Dixon, SSBB, BCBA-c, CPHQ,
• For Environment of Care, Environmental Services & Healthcare Quality